Delivery

Our different delivery methods

Choose a shipment by international letter for every packages under 450 grams. 2 to 3 days delivery in your mailbox, tracking link by email or text message. 

Last package departure 5PM every day (except week-end).

Choose Chronopost for an easy and reliable experience.

Delivery at home within 2 to 4 days, real-time tracking by email or text message. 

Chronopost also offers an express version with delivery within 24 hours.

Last package departure 6PM every day (except week-end).

 
Customization

Do you prefer to use your own carrier? Do you need a pallet shipment ? Need a parcel cab for an emergency? Please contact us on 02038 087 274.

Our packaging

Packaging diversity :

To optimize packaging for specific product requirements, we offer 9 different types of packaging to meet your exact needs and minimize empty space.

Recycled and recyclable materials : 

Our commitment in waste reduction is also reflected in our use of cardboards made of 70% of recycled paper.

Our cardboards are 100% recyclable and contain kraft cardboard from sustainably managed forests.

Join us in our approach by recycling the cardboards you will receive.

Natural cushioning :

By security, we are adding a natural cushioning made in kraft recyclable paper in every of your packages.

Return

You can return your purchases for life (not for perishables products).

If you receive a product and wish to retract, the return costs are at your expense and the choice of transport is yours. The product must be new, unassembled and in its original packaging. No restocking fees will be applied.

If you receive a defective product, we offer you the choice of a refund or reshipment of the order.

Product returns emit CO² emissions, so if in doubt about a reference, we ask you to avoid double purchasing and invite you to contact us to help you choose the right part.

For all returns, please contact us by telephone on 02038 087 274.